The questions parents send. Pre-written replies.

Can you confirm the date and castle I picked?

Hi Castlecraft — just checking my booking is locked in. I went with [castle] for [date] at [address]. Anything else you need from me before Saturday? — I will pay on Stripe as soon as you confirm.

Can I swap to a different castle after I booked?

Hi Castlecraft — second thoughts on the castle. I would like to switch my booking from [current castle] to [new castle] if it is free on the same weekend. Happy to pay any difference. — same address, same Saturday.

How many kids can fit on the castle at once?

Hi Castlecraft — quick one for the day. Roughly how many children is each castle rated for at once? Expecting around [N] kids between ages [x–y] and I want to make sure we are not overloading it.

How will the charge appear on my bank statement?

Hi Castlecraft — the charge on my card statement just appeared as [whichever your bank shows]. Could you confirm that is the right one for Castlecraft so I know which row to match it to on my banking app?

Can I get a receipt for my files?

Hi Castlecraft — could you resend the receipt and the booking reference (BC-XXXXXX) to my email? I want a clean copy for my records and the booking reference for any later WhatsApp. — Cheers.

Can two parents split the payment?

Hi Castlecraft — my partner wants to split the booking payment. Is it OK if they pay half on their card via Stripe and I pay the other half from mine, or does it need to be one Stripe charge from a single card?

What time exactly will you arrive on Saturday?

Hi Castlecraft — quick one on arrival. The booking form said Sat 09:00–10:00 IST delivery. Do you WhatsApp the precise slot the morning of, or shall I just keep the whole window free? — Thanks, [name].

Will the castle still go ahead if it rains?

Hi Castlecraft — a bit of drizzle in the forecast for Saturday morning. Sunshine Yellow and Castle Pink both have a full roof canopy, right? Should I plan around the play being on regardless, or are you calling it?

What counts as a Met Éireann weather warning?

Hi Castlecraft — want to clarify the cancellation policy. Is it any Met Éireann warning issued the morning of, or only specific ones (yellow/orange/red)? And does that count as a free reschedule or a credit?

I need to move the date, can I reschedule?

Hi Castlecraft — the date we booked has changed on our side. Can we reschedule to the next available Saturday instead of cancelling outright? Happy to keep the same castle and address if a weekend clears.

What is your cancellation policy?

Hi Castlecraft — before I book, what is the cancellation or refund position? Specifically: free reschedule vs credit vs refund, and how much notice do you need? Just want to know the fallback plan up front.

The birthday child is sick, can we cancel at short notice?

Hi Castlecraft — horrible timing but the birthday child is unwell and we have had to call the party. Could we move the booking to another weekend instead of losing it? Reference is BC-XXXXXX. Sorry for the late notice.

Do I need to be home for Sunday collection?

Hi Castlecraft — quick one for Sunday. The collection window on the receipt was 16:00–17:00 IST — do I actually need to be home, or can I just leave the garden accessible? Drifting off for a Sunday roast.

Will the grass be wrecked when you collect?

Hi Castlecraft — before the kids pile on, just want to set expectations. With the blower on Saturday morning and the pick-up Sunday evening, what does the grass look like after? Anything I should do to help the lawn recover?

The kids loved it — can I leave a thanks / review?

Hi Castlecraft — the kids had an absolute ball at the weekend, thanks a million. Where is the best place to leave you a Google review? Happy to do it on the train home this evening. — [name].